Terms of service

NEOO is a product of [COMPANY NAME], business registration number [REGISTRATION NUMBER], registered at [ADDRESS]. By creating an account or using the product, you agree to the terms below.

If you use NEOO on behalf of a company, you confirm that you are authorised to accept this agreement for that company.

You are responsible for keeping your credentials safe, and for what happens under your account — including the actions of people you invite into your workspace.

The information you give us needs to be accurate. If you discover unauthorised access to your account, tell us immediately.

This is the most important clause on the page, which is why it comes before the section on payment.

NEOO processes the messages and details of your customers — people who have signed no agreement with us. So you undertake that: you have a lawful basis to collect and process that data, you have informed your own customers as the law requires, and you have obtained any consent the law requires.

In this relationship you are the controller of your customers’ data and we are the processor acting on your instructions. If one of your customers complains about how their data was collected, answering that complaint is your responsibility. We will support you with whatever technical information we hold.

• Do not use NEOO to send spam, to harass anyone, or to contact people who have asked you to stop.
• Do not upload data you have no right to use, such as a customer list bought from a third party.
• Do not attempt to break the system, probe for vulnerabilities, reverse-engineer it, or access another user’s data. If you find a security flaw, tell us — we will be grateful.
• Do not resell your account or let others use it as a service of their own.

Paid plans are billed monthly or annually, per person in the workspace. Prices and how they are calculated are on the pricing page.

Accounts renew automatically at the end of each period. You can turn renewal off at any time; the account then stays usable until the end of the period you have paid for.

If you change your mind within the first 14 days of your first payment, we refund it in full, no explanation needed. After that we do not refund unused portions of a period, unless the fault is ours.

If we change our prices, we give 30 days’ notice, and the new price applies only from your next period.

You retain full rights to the data you put into NEOO. We claim no ownership of it and use it only to run the product for you.

You can export all of your data at any time, in a format ordinary tools can read. We do not hold your data hostage to keep you as a customer.

How we handle personal data is set out in detail on the data privacy page. Data privacy

We work to keep the system running continuously, but we do not promise it will never be interrupted. There will be maintenance, and there may be faults.

NEOO is a sales tool, not an accounting system or a records archive. You should not rely on NEOO as the only place you store data that matters legally or financially.

To the extent the law allows, our liability to you is limited to the amount you have paid us in the preceding 12 months. We are not liable for indirect losses, such as lost revenue or missed opportunities.

You can close your account at any time, for any reason. Data is deleted on the timeline set out on the data privacy page.

We may suspend or close your account if you seriously breach these terms, or fail to pay after being reminded. Except in cases of serious breach, we give notice and time to export your data first.

We may revise these terms. For changes that materially affect your rights, we give 30 days’ notice by email. Continuing to use the product after the effective date means you accept the new version.

This agreement is governed by the laws of Vietnam. In the event of a dispute, both parties will first attempt to resolve it directly; failing that, it goes to a competent court in Vietnam.

Questions about these terms go to: hello@neoo.vn